Do you need a simple template for conducting a customer satisfaction survey to determine the quality of your service delivery? Then this is probably the best customer satisfaction survey tool you will find on the web.

SHEQXEL Master Customer Satisfaction Survey Log is the master version of SHEQXEL Customer Satisfaction Survey Tool designed for recording scores from multiple customer satisfaction surveys to estimate overall customer satisfaction to improve the quality of service delivery and performance of an organization.

The features include;

Approved List is for users to build a customer database especially customers who have participated in the customer satisfaction survey by providing their names, contact person, job title, contact number and email address to serve as an important feature for predefining a set of parameters which would be used as a dropdown list in the source data and to help keep the parameters consistent all throughout the source data, dashboard and reports

Master Customer Satisfaction Survey is the main source data where users provide the summary of % scores from the customer satisfaction surveys that have been completed by individual customers using the individual Customer Satisfaction Survey Tool. The % scores for customer service, quality planning and performance, delivery performance, quotation and pricing, technical support and overall performance must be entered to estimate the total score indicative of customer satisfaction. These scores would then be aggregated for all customers to provide an overall score of customer satisfaction across the organization.

Master Action plan is designed for a simple copy and past in values of the relevant and justified NCs and corrective actions as proposed by employees for an appropriate action plan for closing the actions. The sheet follow the exact format of the individual NC, CAPA and Action Plan for tracking responses that employee strongly disagree together with their explanations for corrective actions., which make it easy for copy and paste. The sheet has a slicer for filtering out the blanks.

The dashboard is dynamic and beautifully made up of bar chart to represent the average scores across elements such as customer service, quality planning and performance, delivery performance, quotation and pricing, technical support and overall performance; customer satisfaction trend across various months; an overall score across an entire customers indicative of the level of customer satisfaction an organization Is able to achieve and the number of actions, open and closed. 

Other Reports include reports for all the summary of scopes, reports for customer service, quality planning and performance, delivery performance, quotation and pricing, technical support and overall performance, overall scores, and action status created with pivot and chart to give graphical overviews which are utilized for the dashboard. Users are free to utilize them for their internal reporting rather than the dashboard.

It is simply a Microsoft excel file hence no installation is required and can run on both Windows and Mac and is compatible with Microsoft Excel 2013 (+ Later Versions)