Do you need a simple template for conducting a customer satisfaction survey to determine the quality of your service delivery? Then this is probably the best customer satisfaction survey tool you will find on the web.

SHEQXEL Customer Satisfaction Survey Tool is a simple template for conducting satisfaction surveys on customers to gather feedback on the quality of service performance of an organization.

The features include;

Priority Ranking from 1 to 5 based on qualitative responses ranging from Strongly Disagree, Disagree, Neutral, Agree, and Strongly Agree to estimate scores for various questions and elements related to customer satisfaction

Customer Satisfaction Survey is the main source data where a list of questions and elements related to the quality of service delivery and satisfaction such as customer service, quality planning and performance, delivery performance, quotation and pricing, technical support, and overall performance are organized for responses to estimate an overall score indicative of customer satisfaction. All responses and scores are conditionally formatted to display red, amber, orange, green, and blue. Any Strongly Disagree response automatically signals an alert to explain.

Survey Summary shows a summary of all the scores for various elements of the quality service and customer satisfaction and the overall score to be utilized for generating a graphical representation of customer satisfaction as per the response of a single customer. This sheet is protected and locked as it is built with sensitive excel formulas to automate the population of the reports. There is no need for users to tamper with this sheet due to the automation.

Action plan automatically populates the strongly disagreed responses together with their explanations for completing an action plan in terms of corrective action, assigning a responsible person to close action and providing action priority, action deadlines to estimate days due or overdue. The sheet has a slicer for filtering out the blanks.

The dashboard is dynamic and beautifully made of a progress bar chart to represent the scores, a bar chart for the responses, and a progress circle chart to represent the overall audit score indicative of customer satisfaction.

Other Reports include responses, scores, and action status which gives a graphical overview of actions opened and closed, which was utilized for the dashboard. Users are free to utilize them for their internal reporting rather than the dashboard.

It is simply a Microsoft excel file hence no installation is required and can run on both Windows and Mac and is compatible with Microsoft Excel 2013 (+ Later Versions)